Maintains confidentiality and upholds ethical standards at any time.Grasps the meaning of the message and anticipates direction of the dialogue.Remembers blocks of information and delivers same with accuracy.Concentrates on and follows the thread of the conversation for an extended period of time manages flow of call when necessary. Displays cognitive skills needed to effectively interpret, i.e.Understands common procedures and practices of industries served by LanguageLine Solutions.Demonstrates ability to speak clearly without accent interference.Maintains neutrality towards client and limited English speaker.Displays knowledge of interpretation methods and procedures.Interprets in the consecutive mode with a high degree of accuracy and processes information quickly and concisely.Medical, Financial, Insurance, Courts & Tribunals, Police and/or Government Agencies to include familiarity with terminology, procedures and/or products in those industries Exhibits competency in the following key industries, i.e.clear enunciation, pronunciation, pleasant and professional tone of voice, and polite forms of expression in both languages Displays good communication skills, i.e.Demonstrates mastery of correct word order in phrases and sentences, and use of proper grammar.Expresses accuracy in both languages and comprehends various subjects at different levels of complexity.Uses a large number of synonyms, idiomatic expressions, proverbs and quotations, as needed.Has in-depth understanding of the cultural dynamics of both languages.Demonstrates superior proficiency in English and second language.Qualifications Knowledge, Skills and Abilities Maintains a positive working relationship with Contractor Liaison, the Interpreter Resource Centre and other departments as needed.use of appropriate tone, patience and courtesy Provides excellent customer service to client and limited English speaker, i.e.medical/court/insurance/government agencies Exhibits knowledge of industry-specific terminology and protocol, i.e.Ensures the highest level of quality by following all interpreting guidelines and procedures as set forth by LanguageLine Solutions.Avoids interaction with the limited English speaker w/o client's permission.Manages the flow of the call and avoids taking over the call.Displays deep understanding of the culture of both languages recognises and is sensitive to cultural differences.Remains impartial and unbiased while using correct protocol.Provides accurate and complete interpretations of verbal messages as uttered by LanguageLine Solutions' clients and their customers of limited English proficiency.Demonstrates accuracy, excellent note-taking skills, objectivity and an ability to handle difficult situations.Exhibits excellent interpreting skills and professional attitude whilst interpreting.Renders accurate and complete meaning between source language and target language in the consecutive mode of interpretation facilitates communication between a speaker of English and a speaker of another language. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day. Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions.
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